Understanding Our Warranty & RMA Policy

Warranty & RMA Policy

All Therabody products purchased from Therabody.ae are covered under a 12-month limited warranty, in accordance with regional consumer electronics standards.

1. What Is Covered
- Manufacturing defects in materials and workmanship

2. What Is Not Covered
- Normal wear and tear
- Use in commercial environments (e.g., gyms, clinics, spas)
- Damage caused by misuse, accidents, unauthorized repairs, or negligence

3. How to Request Warranty Service (RMA)
- Email therabody@monsterme.com with proof of purchase, a description of the issue, and images/videos if applicable
- If eligible, an RMA number and return instructions will be issued

4. Resolution
Therabody.ae may offer repair, replacement, or store credit for approved claims. Products deemed out of warranty will be returned unrepaired or repaired at a charge.

What is Our Warranty Policy?

At our company, the Warranty & RMA Policy ensures that you receive the best value from your purchase. Our warranty covers defects in materials and workmanship for a specified time period after your purchase. This means if you find any issues, we will repair or replace the item at no cost. We understand how important it is for our customers to have reliable products, so we take warranty claims seriously and process them promptly.

How to Initiate an RMA Request

If you need to return an item, initiating a Return Merchandise Authorization (RMA) request is easy. First, locate your order information and then fill out our online RMA form. However, your request needs to meet the warranty guidelines we have established. Please note that returns should be made within the warranty period. We strive to make this process efficient, so that you can quickly resolve any issues with your purchase.

Customer Support During the Process

Our customer support team is always available to assist you with the Warranty & RMA Policy. If you have questions about your warranty, need help completing the RMA form, or want to check the status of your return, please reach out to us. We value your satisfaction, and because of this, we are committed to providing you with detailed information and support throughout the entire process.

What is Our Warranty Policy?

At our company, the Warranty & RMA Policy ensures that you receive the best value from your purchase. Our warranty covers defects in materials and workmanship for a specified time period after your purchase. This means if you find any issues, we will repair or replace the item at no cost. We understand how important it is for our customers to have reliable products, so we take warranty claims seriously and process them promptly.

How to Initiate an RMA Request

If you need to return an item, initiating a Return Merchandise Authorization (RMA) request is easy. First, locate your order information and then fill out our online RMA form. However, your request needs to meet the warranty guidelines we have established. Please note that returns should be made within the warranty period. We strive to make this process efficient, so that you can quickly resolve any issues with your purchase.

Customer Support During the Process

Our customer support team is always available to assist you with the Warranty & RMA Policy. If you have questions about your warranty, need help completing the RMA form, or want to check the status of your return, please reach out to us. We value your satisfaction, and because of this, we are committed to providing you with detailed information and support throughout the entire process.